Privacy.

Draft wording, waiting for H&R to agree it. It is not final.

What we hold

We hold your name, your email address and any phone number you give; the addresses you save; your orders; your logos and saved designs; your messages and our replies; and a record of the emails we send you.

Your password is held by our sign-in service. The shop never sees it. We count visits to the site, but the count is not tied to you.

Why we hold it

To carry out your order (a contract), to keep the records the law requires, and for our legitimate interest in running a safe shop and knowing how many people visit.

To post an order, we pass your name and delivery address, not your phone number or email address, to our delivery label service. For a preview picture, we send the garment picture, your logo and its position, size and finish to a picture-making service, with nothing that names you.

Staff may use an AI service to help draft a reply. Before your messages are passed to it, the shop takes out the details it holds for you (your name, email address and phone number, and the street lines and postcodes of your addresses) and anything else that looks like an email address, a postcode, a phone number or a street address. This filter is automatic and is a best effort: it can miss a detail, for example one written in an unusual way. A member of staff sends every reply.

Other companies run parts of the shop for us and handle data only to do that: the service that hosts the shop and holds sign-ins, our card payment provider, our delivery label service, our email service and, when they are switched on, the picture-making service and the AI service.

Your logos and your designs

Logos are kept in your account. A logo you add before you sign in stays on your own device until you sign in. Staff can download your logo files to make your order. You can delete a logo or design yourself, unless the logo is on an open order.

Payments

You enter your card details on our card payment provider's own page. We never see or keep your card number. The shop records how you paid (by card or by a payment link), whether the order is paid, how much and when, and any refund.

Emails we send you

We email you about your order: when it is paid, when your proof is ready, a reminder if your proof is still waiting for you, when it is approved, when it is on its way or ready to collect, if we send you a payment link, and when you have a new message. Our sign-in service emails you to confirm your address or reset your password. The shop sends no marketing emails.

How long we keep things

We keep the orders you place as the shop's record, even if you delete your account.

Deleting your account

You can delete your account yourself from its Details page. This removes your details, saved addresses, logos, saved designs, preview pictures and sign-in. We keep a record of your orders, no longer linked to an account. It still holds what was ordered and the name and delivery address the order went to, without the phone number. An account with an order still being made cannot be deleted yet.

Cookies

The shop sets no cookies to track you or show you adverts. If you choose to sign in with an account from another company, that company's own sign-in window is used and its own privacy terms apply to it. Your browser stores a few things so the shop works: your sign-in, your basket, your choices while you browse, a logo you add before you sign in, and a note that you have been counted on this visit. The visit count keeps totals only (pages viewed, which website sent the visitor, phone or computer), with no internet address and no id.

Your rights

Under data protection law you can ask for a copy of what is held about you, ask for it to be corrected or deleted, object to how it is used or ask for that use to be limited, and ask for a copy you can take elsewhere. To ask, use the contact page.

If you are unhappy with how your data is handled, you can complain to the Information Commissioner's Office (ICO).