H&R Print & Embroidery

Terms of sale.

Draft wording, waiting for H&R to agree it. It is not final.

Who we are

We are H&R Print and Embroidery Services. We print and embroider clothing to order. These terms cover orders placed through this shop.

To confirm with H&R: the business's full legal name and details, and how a customer writes to it.

Placing an order

You choose a garment, a colour and your sizes, add your logo, and choose printing or embroidery. You need an account to place an order. If you are not signed in when you press the button to pay, we take you to sign in first.

The price and the delivery charge are in the total you see before you pay, with any offer or code that applies already taken off. Your order is placed when you press the button to pay, and confirmed once your payment has gone through. We then email you.

Your proof, and your approval

Once you have paid, we send you a proof: a picture of what we will make. Nothing is made until you approve it. If anything is wrong, ask for a change and we send you another proof.

Check the spelling, colours, sizes and position carefully, because we make what you approved. The pictures on this site are a position guide, not the finished look, and colours on a screen can differ from the real garment.

Your logos and what you promise us

When you add a logo, you confirm that it is yours, or that its owner has said you may put it on clothing. We use your logo to make your order and the pictures you ask to see of it. It is kept in your account so you can use it again. Our Privacy page says more.

Payment

You pay by card. When you press the button to pay, you go to our card payment provider's own page to enter your card details. We never see or keep your card number. Your order counts as paid only when our card payment provider confirms the payment to us. If a payment is not completed in time, the order is cancelled.

Delivery and collection

The delivery charge is shown before you pay. Where we offer collection, you can choose to collect your order from us instead, and we tell you when it is ready. The Delivery and collection page shows the current charge.

To confirm with H&R: how long an order usually takes to make and to arrive.

Changing or cancelling an order

You cannot cancel or change an order yourself in the shop once you have placed it. If you do not finish paying, the order is cancelled for you. After you have paid, the proof is the place to ask for a change to the artwork. For anything else, write to us through your order's messages or the contact page.

To confirm with H&R: whether an order can be cancelled or changed on request after it is paid, and until when.

Returns

The right to change your mind that covers most online orders does not cover goods made to your own specification or personalised for you. Garments printed or embroidered with your logo are made for you in that way. If something is wrong with what you receive, see "If something is wrong" below.

To confirm with H&R: whether H&R takes back anything else, and how.

If something is wrong

Goods must be as described, of satisfactory quality and fit for purpose. If they are not, you have legal rights, which can include a repair, a replacement or a refund. Nothing in these terms takes away your legal rights.

Tell us as soon as you can, through your order's messages or by sending us a message.

Complaints

If you are unhappy with anything, tell us first, using our contact form. Say which order it is about and what went wrong.

To confirm with H&R: who handles a complaint, and any outside complaints scheme H&R belongs to.